Experience

Senior Director, Product Experience, IBM/HashiCorp – 2/2025 – Present

  • Responsible for leading a global UX team supporting the HashiCorp business unit’s Cloud Platform (HCP) and the Infrastructure Products (IPG) including Terraform
  • Have established strong partnerships with product and engineering counterparts
  • Focused on Jobs to be Done (JTBD) and Critical User Journeys (CUJ) to define the work that should be completed by the product design tam
  • Contributed, along with product and engineering partners to an Outcome based plan for 2026 for both HCP and IPG
  • Responsible for hiring, capacity planning, AI tool adoption as well as represent product design in development process commit gates for GA and other release milestones

Director, User Experience Design, Red Hat – 2/2016 – 2/2025 

  • Responsible for leading a global UX team of 13 managers and 80+ product designers 
  • Built a comprehensive strategy for the UX design team including focusing on business opportunities and user outcomes
  • Proactively connect organizational silos resulting in a more connected user experience across the Red Hat portfolio
  • Responsible for creating end to end experiences for Red Hat’s entire portfolio including the three primary platforms: Red Hat Enterprise Linux, OpenShift Container Platform and Ansible Automation Platform
  • Established strong collaborative partnerships with UX research and UX engineering teams to ensure a comprehensive view on the user experience
  • Extensive experience supporting design systems including Red Hat’s open source design system, PatternFly
    • Set team expectations to contribute and use PatternFly components in all designs
    • Provided feedback on overall direction of the design system
  • Track record of mentoring and coaching individual contributors into leaders

Principal UX Designer, SAS – 03/2007 – 02/2016 

  • Increased portfolio consistency by leading collaboration and prioritizing all new common components in the design system
  • Provided UX design and research activities for multiple enterprise product areas including wireframing, prototyping and concept reviews
  • Founding member of the UX Design Council responsible for setting design and interaction patterns for all products and for entire UX department (40+ designers)

Senior Human Factors Engineer, Misys Healthcare – 01/2005 – 03/2007 

  • Built a new team of human factors engineers and designers
  • Established a lasting practice of Human Centered Design focused on understanding user needs, benchmarking usability and iterating on improved user experience through collaboration with users
  • Evangelized user experience at all levels of the organization
  • Created UI design for next generation enterprise healthcare IT software application
  • Team continued on after AllScripts acquisition in 2008

Director of Human Factors, HumanCentric Technologies, Inc. – 4/2000 – 12/2004

  • Managed a team of 15 human factors professionals along with two Program Managers
  • Managed all client human factors projects, including all staffing, research and design efforts
  • Managed budget of >$5M
  • Coordinated resources, wrote proposals, tracked costs and hours, as well as worked directly with the clients to determine project goals and deadlines
  • Developed methodologies and strategies to meet client needs in the most effective, efficient way possible
  • Involved in new business development efforts

Program Manager, Monterey Technologies, Inc. – 2/1993 – 4/2000

  • Managed account for company’s top client, including all staffing, research and design efforts
  • Managed eight staff members including three project leads and five technical staff
  • Managed budget of $850K
  • Responsible for UI design of embedded software for consumer products
  • Responsible for evaluative and exploratory research efforts on consumer products          
  • Coordinated resources, wrote proposals, tracked costs and hours, as well as worked directly with the client to determine project goals and deadlines